Terms & Conditions
Last updated: October 6, 2026
1. Who we are and what these terms cover
These Terms & Conditions govern purchases and use of the US-facing digital courses, downloadable guides and related services offered by Astrala Ltd, trading as Fit By Charro USA, Fit By Charro or FBC ("we," "us" or "our").
Registered address: 10 Stefan Karadzha str., fl. 3, 1000 Sofia, Bulgaria
Customer support: team@fitbycharro.com
These terms apply to services that link to them. They do not automatically govern separate Belgian coaching programs or purchases from third-party partners.
Before placing an order, you will have an opportunity to review these terms. By affirmatively accepting them at checkout and placing your order, you agree to the terms applicable to that purchase. Please keep your order confirmation and a copy of these terms.
Nothing in these terms limits rights that applicable consumer law does not allow us to exclude.
2. Eligibility and accurate information
Our products are intended for adults. You must be at least 18 and legally able to enter into the purchase contract. Provide accurate checkout and account information and use a payment method you are authorized to use.
If you buy permitted gift access for another adult, that person must accept the applicable access terms before using the course. Buying one personal license does not create permission to share an account with multiple users.
3. What you are purchasing
We provide educational digital content about food, everyday eating habits and related lifestyle topics. The product description and checkout identify what is included in your purchase, including the course, guides, bonuses and access arrangements.
Unless expressly included in the offer, a self-paced course does not include personal coaching, individual meal-plan design, medical care, live sessions, ongoing community support or future separately sold products.
The descriptions and promises made at the time of purchase form part of the offer. These terms do not override a more favorable commitment expressly made to you for that order.
The educational principles may be adapted to different needs, but the course is not an individual assessment of your circumstances.
4. Prices, payment and optional purchases
The applicable price and currency are shown at checkout. Any applicable taxes or other charges are disclosed before you confirm payment. Your bank or payment provider may apply its own currency-conversion or cross-border charges.
Our core self-paced course is a one-time purchase, not a subscription. Purchasing it does not authorize recurring charges.
Order bumps, upgrades and additional products are optional. Their contents and price must be disclosed, and they are charged only when you affirmatively select or accept them. If we introduce a subscription product, its recurring price, billing schedule and cancellation arrangements will be disclosed separately before you agree to it.
We use checkout and payment providers including ThriveCart and Stripe. Available payment methods are those displayed in the actual checkout.
Your order is accepted when we confirm it by email. If we cannot supply an accepted order, we will notify you and refund the amount paid for the unavailable product. If there is a material pricing error, we will not charge an increased price without your agreement; we will offer the correct price or cancel and refund the affected order.
Prices can change for future purchases without changing the price of a completed order. Promotional deadlines and conditions are those actually disclosed with the offer.
5. Delivery and technical requirements
For products sold with instant access, access instructions are provided after successful payment and order confirmation, normally by email or on the confirmation page. Check your spam folder and contact team@fitbycharro.com if they do not arrive or if access does not work.
You need an internet connection, a compatible device and an up-to-date browser to stream lessons. Downloadable guides require software capable of opening the supplied format, such as PDF. Any additional material compatibility requirements will be disclosed before purchase.
You are responsible for ordinary internet and device costs. We remain responsible for providing the digital content and access promised and for applicable legal obligations concerning conformity and functionality.
6. Access for the lifetime of the course
Where your offer includes lifetime access, this means personal access for as long as Astrala Ltd continues to operate and make the purchased course available. It refers to the lifetime of the course, not your lifetime, and does not promise that the course will remain available forever. There is no recurring access payment.
This limitation must be clearly disclosed in the offer before purchase. It does not retrospectively reduce any more favorable access commitment made for an earlier purchase.
We may update the course or move it to another platform while maintaining your purchased access. A platform migration, renaming or stopping new sales does not by itself mean that the course has been permanently discontinued.
If we permanently discontinue the course, online access may end. We will provide reasonable advance notice by email and explain when access will end and which materials, if any, can be downloaded for continued personal use. We do not promise that all videos or other materials will be available for download.
Discontinuation does not remove any mandatory consumer rights or remedies, including any right to a refund under applicable law or a more favorable commitment made at purchase. This clause does not permit withdrawal of access in breach of those obligations.
Access does not include personal coaching or future separately sold products unless expressly stated. Access may also end following a refund or lawful termination for material misuse, as explained below.
7. Our 30-day money-back guarantee
The core FBC USA self-paced course includes a 30-day money-back guarantee.
If you are not satisfied, email team@fitbycharro.com within 30 calendar days after purchase, using your purchase email address or providing your order reference. Tell us that you would like a refund. You do not have to explain your reasons, demonstrate weight loss, submit completed worksheets or prove that you watched the lessons.
Our suggestions to watch the course and try your first three days are recommendations for using the product, not conditions of this guarantee.
We refund the full amount paid for the covered course, including any tax charged on that refunded purchase. We do not deduct administration or payment-processing fees. We initiate the refund without undue delay and no later than 14 calendar days after receiving a request that allows us to identify the order. Your payment provider may take additional time to display the credit.
Refunds are normally issued to the original payment method. Any alternative will be agreed with you. We do not control exchange-rate changes or separate charges imposed by your bank.
When a course purchase is refunded, the associated license and access end. Stop using the refunded materials and delete downloaded copies, except records you are entitled or required to keep, such as receipts.
The refund arrangements for separately priced add-ons must be disclosed before purchase. If an order bump or upsell has no separately disclosed refund policy, we apply the same 30-day guarantee to that item. Free bonuses included with a refunded product cannot be deducted from its refund value.
This voluntary guarantee is additional to any mandatory rights. The end of the 30-day period does not remove rights concerning faulty, misdescribed or undelivered content.
8. Mandatory consumer rights and digital-content withdrawal
Depending on the law applicable to your purchase, you may have additional rights to cancellation, correction, replacement, a price reduction or a refund.
Where a statutory 14-day withdrawal right applies to digital content, simply accessing a link to these terms does not waive it. If we seek to supply digital content immediately and rely on a lawful exception to withdrawal, the checkout must separately obtain the required express consent and acknowledgment and provide the required confirmation. Where those requirements are not met, your applicable withdrawal right is preserved.
Any valid statutory withdrawal waiver does not remove our separate 30-day money-back guarantee or mandatory rights concerning defective content.
You may communicate a withdrawal or cancellation request to team@fitbycharro.com. A clear statement identifying your order is sufficient; no special form is required by us.
9. Education, health and individual results
Our content is general education. It is not medical advice, diagnosis or treatment, and purchasing it does not create a clinician-patient relationship.
Do not start, stop or change medication, including GLP-1 medication, on the basis of the course. Discuss treatment decisions with your qualified healthcare professional. Seek individual advice when your circumstances require it, including medical conditions, pregnancy, breastfeeding or an eating disorder.
Consider allergies, intolerances, food safety and your individual needs when using recipes or examples. Suggested portions are educational starting points, not personalized prescriptions.
We do not guarantee a particular amount or rate of weight loss, a specific appearance, elimination of cravings or a medical outcome. Results depend on individual circumstances and application. Testimonials describe the experiences of the people featured; they do not guarantee your results. Where examples come from a different service, such as Belgian coaching, that context should be identified with the example.
These statements do not remove responsibility for the accuracy of our advertising or your entitlement to the product as described.
10. Personal license and acceptable use
Your purchase grants you a personal, non-exclusive, non-transferable license to use the purchased content for your own non-commercial purposes. You may print guides and download materials where we make that option available. Using recipes to prepare meals for your household is permitted.
You may not resell, publicly upload, redistribute, sublicense or use the course materials to create a competing commercial product without written permission. Do not share login credentials, bypass access controls, interfere with service security or infringe others' rights. Exceptions permitted by applicable law remain unaffected.
Keep account credentials secure and contact us promptly if you suspect unauthorized access. We will not treat every suspected account incident as your fault without assessing the circumstances.
11. Feedback and customer stories
You retain your rights in original feedback or materials you provide. Sending private feedback does not grant us a blanket right to publish your name, photograph, health information or testimonial.
Identifiable promotional use requires a separate permission specifying what we may use and where. We handle personal information according to our Privacy Policy and applicable law.
12. Communications and third-party offers
We may send essential order and service communications. Marketing email and SMS preferences are managed separately. Accepting these terms is not consent to marketing texts or permission to transfer your details to a partner for unrelated marketing.
If you join a mobile messaging program, the specific messaging terms and consent information presented at signup apply to it.
Some recommendations may include affiliate links from which we earn a commission. A purchase from another seller is governed by that seller's disclosed terms and refund arrangements. We remain responsible for our own representations and conduct; an affiliate relationship does not transfer our own obligations to you.
Our Privacy Policy explains how Astrala Ltd processes personal information. It is a transparency notice, not a request for blanket consent to every described activity.
13. Suspension, termination and interruptions
We may restrict access when reasonably necessary to address a security incident, suspected fraud or material breach of these terms. Except where immediate action is necessary, we will explain the issue and provide a reasonable opportunity to correct it. Contact team@fitbycharro.com if you believe a restriction is incorrect.
Restrictions must be proportionate. We will not terminate access merely because you make a good-faith complaint, request a refund, dispute a charge or exercise a legal right. Any financial consequences remain subject to applicable law; there is no automatic forfeiture of all payments for every alleged breach.
Temporary maintenance or outages may occur. We will take reasonable steps to restore service and address material failures to deliver what you purchased. Events outside our reasonable control do not remove any mandatory rights to a remedy.
14. Responsibility and liability
We are responsible for supplying the purchased content and services as agreed and with the care required by applicable law.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses arising from commercial use of a product sold for personal use.
Nothing in these terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability or consumer remedy that cannot lawfully be excluded or limited. These terms do not impose a blanket waiver of claims or limit every remedy to the purchase price.
15. Complaints and governing law
For a complaint, contact team@fitbycharro.com with the order reference and a description of the issue. We aim to resolve concerns directly, but contacting us does not prevent you from exercising any legal right or meeting a legal deadline.
These terms are governed by Bulgarian law, subject to mandatory consumer protections that apply to you. This choice does not deprive you of protections that applicable law entitles you to receive in your place of residence.
Any court proceedings must be brought before a court with jurisdiction under applicable law. We do not require exclusive proceedings in Bulgaria where you have a mandatory right to bring a claim elsewhere. These terms do not impose mandatory arbitration or waive class-action rights.
16. Changes and general provisions
The version accepted for your order continues to govern that purchase. We may update terms for future purchases and make lawful changes needed to operate existing services, but will not retroactively reduce your purchased rights merely by posting a new version. Material changes affecting existing customers will be appropriately communicated, with any consent or remedies required by law.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision immediately does not waive it. A transfer of our business will not remove your existing contractual or mandatory rights.
17. Contact
Astrala Ltd — Fit By Charro USA
10 Stefan Karadzha str., fl. 3
1000 Sofia, Bulgaria
team@fitbycharro.com